¿Qué es Ethics Point?

EthicsPoint es una herramienta de denuncias integral y confidencial creada para ayudar a la gerencia y a los empleados a colaborar para combatir el fraude, el abuso y otras conductas indebidas, todo mientras se cultiva un entorno de trabajo positivo.

¿Por qué necesitamos un sistema como EthicsPoint?

Creemos que nuestros empleados son nuestro activo más importante. Al crear canales abiertos de comunicación, podemos fomentar un entorno de trabajo positivo y maximizar la productividad.Un sistema de denuncias efectivo aumentará nuestros demás esfuerzos para fomentar una cultura de integridad y toma de decisiones éticas.

¿Puedo presentar denuncias por Internet o por teléfono?

Sí. Con EthicsPoint, puede presentar denuncias confidenciales y anónimas por teléfono o Internet.No se le pedirán datos personales.

¿Qué tipo de situaciones debo denunciar?

El sistema de EthicsPoint está concebido para que los empleados denuncien cualquier tipo de violación establecida en nuestro Código de Conducta u otras irregularidades de su conocimiento.

Si veo una violación, ¿no debería únicamente denunciarla a mi gerente, a seguridad o a Recursos Humanos de ATIS y dejar que ellos se encarguen?

Cuando observe alguna conducta que considere que viole nuestro Código de Conducta, esperamos que la denuncie. Lo mejor es que denuncie cualquier irregularidad a su gerente directo u otro miembro del equipo administrativo de ATIS. Sin embargo, reconocemos que puede haber circunstancias en las que no se sienta cómodo si denuncia el problema de esa manera. Es por tales circunstancias que proporcionamos la herramienta EthicsPoint. Preferimos que haga denuncias anónimas en lugar de guardarse la información.

¿Por qué debo denunciar lo que sé? ¿Qué gano yo con eso?

Todos tenemos derecho a trabajar en un entorno positivo, y ese derecho conlleva la responsabilidad de actuar de manera ética y de permitir que las personas correspondientes sepan si alguien no actúa adecuadamente. Al colaborar, podemos mantener un entorno sano y productivo. La mala conducta corporativa puede amenazar la subsistencia de toda una empresa.

¿La gerencia quiere realmente que yo presente denuncias?

Definitivamente, sí. De hecho, necesitamos que haga la denuncia. Usted sabe qué es lo que sucede en nuestra empresa, tanto lo bueno como lo malo. Usted puede tener conocimiento inicial de alguna actividad que podría ser motivo de inquietud. Su denuncia puede minimizar el posible impacto negativo en la empresa y en nuestro personal. Además, ofrecer comentarios positivos puede ayudar a identificar problemas que pueden mejorar la cultura y el desempeño corporativos.

¿A dónde van estas denuncias? ¿Quién tiene acceso a ellas?

Las denuncias ingresan directamente al servidor con seguridad de EthicsPoint para evitar cualquier posible violación de la seguridad. EthicsPoint pone esas denuncias a disposición de únicamente un grupo específico de personas del Equipo de Cumplimiento de ATIS, quienes están a cargo de evaluar la denuncia, según el tipo de violación del incidente. Cada uno de esos receptores de denuncias ha recibido capacitación para mantener esas denuncias en confidencialidad extrema.

¿No es este sistema solo un ejemplo de que alguien me está vigilando?

El sistema de EthicsPoint se concentra en ser un aspecto positivo de nuestra filosofía general y nos permite asegurar un lugar de trabajo seguro, protegido y ético. Le recomendamos que busque orientación sobre dilemas éticos, brinde sugerencias positivas o comunique irregularidades. La comunicación efectiva es crucial en el lugar de trabajo actual y esta es una magnífica herramienta para mejorar esa comunicación. Hemos escogido cuidadosamente la mejor herramienta de denuncia para satisfacer nuestras obligaciones de cumplimiento, manteniendo a la vez un entorno de denuncia positivo.

Entiendo que cualquier denuncia que presente desde una computadora de la empresa genera un registro en el servidor que muestra cada sitio web al que se conecta mi computadora personal, ¿no me identificará ese registro com la persona que inició una denuncia?

EthicsPoint no genera ni mantiene ningún registro de conexión interna con direcciones IP, así es que no hay ninguna información disponible que relacione a su computadora personal con EthicsPoint. De hecho, EthicsPoint tiene el compromiso contractual de no averiguar la identidad del denunciante. Si le incomoda presentar denuncias a través de la computadora de su trabajo, tiene la opción de usar una computadora fuera de nuestro entorno de trabajo (como una situada en un cibercafé, en la casa de un amigo, etc.) a través del sitio web seguro de EthicsPoint o llame al 844-222-1727. Muchas personas escogen esta opción, ya que los datos de EthicsPoint muestran que menos del 12 % de las denuncias se genera durante horas hábiles.

¿Puedo presentar una denuncia desde mi casa y aun así permanecer en el anonimato?

Las denuncias que presente desde su casa, la computadora de un vecino o de cualquier portal de Internet permanecerán seguras y anónimas. Un portal de Internet nunca identifica a un visitante por nombre de usuario y el sistema de EthicsPoint oculta las direcciones de Internet, de manera que el anonimato se mantiene totalmente. Además, EthicsPoint tiene el compromiso contractual de no averiguar la identidad de los denunciantes.

Me preocupa que la información que brinde a EthicsPoint termine por revelar mi identidad. ¿Cómo puede asegurarme de que no sucederá eso?

Queremos saber de usted, por lo que el sistema EthicsPoint está concebido para proteger su anonimato. Sin embargo, si desea mantener su anonimato, usted, como denunciante, necesita asegurarse de que el contenido de la denuncia no revele su identidad por accidente. Por ejemplo: “Desde mi cubículo, al lado de Fulano de Tal…” o “En mis 33 años…”.

¿La línea telefónica directa sin costo también es confidencial y anónima?

Sí. Se le pedirá que proporcione la misma información que proporcionaría en una denuncia por Internet y un entrevistador escribirá sus respuestas en la página web de EthicsPoint. Durante la transferencia, a esas denuncias se les aplican las mismas medidas de seguridad y confidencialidad.

¿Qué pasa si quiero ser identificado con mi denuncia?

Si lo desea, hay una sección en la denuncia para identificarse a sí mismo.

Tengo conocimiento de algunas personas que están implicadas en conductas poco éticas, pero eso no me afecta a mí. ¿Por qué debo molestarme en denunciarlo?

Nuestra empresa desea promover el comportamiento ético. Toda conducta poco ética, en cualquier nivel, afecta en última instancia a la empresa y a todos los empleados, incluido usted. Solamente piense en lo que sucedió en escándalos corporativos recientes para ver los efectos desastrosos que un desliz, aparentemente inofensivo en la ética, puede provocar en una empresa que, de lo contrario, sería saludable. Así que, si sabe de algún incidente de conducta indebida o de violaciones éticas, considere que está en la obligación propia y hacia sus compañeros de trabajo de presentar una denuncia.

No estoy seguro de si lo que observé o escuché era una infracción a la política de la empresa o si implicaba una conducta poco ética, pero no me pareció correcto. ¿Qué debo hacer?

Presente una denuncia. EthicsPoint puede ayudarle a elaborar y presentar su denuncia para que se comprenda adecuadamente. Preferimos que denuncie una situación que resulte ser inofensiva en vez de dejar que un posible comportamiento poco ético no sea verificado porque usted no estaba seguro.

¿Qué sucede si mi jefe u otros gerentes están implicados en una violación? ¿No recibirían ellos la denuncia e iniciarán un encubrimiento?

El sistema de EthicsPoint y la distribución de denuncias están concebidos para que las partes implicadas no sean informadas ni tengan acceso a las denuncias en las que se les mencione.

¿Qué sucede si recuerdo algo importante sobre el incidente luego de haber presentado la denuncia? O, ¿qué pasa si la empresa tiene que hacerme más preguntas acerca de mi denuncia?

Cuando presente una denuncia en el sitio web de EthicsPoint o por medio de un centro de llamadas de EthicsPoint, recibirá un nombre de usuario único y se le pedirá que cree una contraseña. Puede regresar nuevamente al sistema de EthicsPoint por Internet o por teléfono y acceder a la denuncia original para agregar detalles o responder las preguntas que haya formulado un representante de la empresa, y para agregar información que pueda ayudar a resolver asuntos pendientes. Le recomendamos encarecidamente que regrese al sitio en el plazo especificado para responder preguntas de la empresa. Usted y la empresa acaban de iniciar un “diálogo anónimo”, en el que las situaciones no solamente están identificadas, sino que pueden ser resueltas, sin importar su complejidad.

¿Esos seguimientos de denuncias son tan seguros como el primero?

Todas las correspondencias de EthicsPoint se mantienen en la misma estricta confidencialidad que la denuncia inicial, continuando con la cobertura del anonimato.

¿Puedo presentar denuncias incluso si no tengo acceso a Internet?

Usted puede presentar una denuncia a EthicsPoint desde cualquier computadora que tenga acceso a Internet. Puede presentar denuncias desde su hogar. Si no tiene acceso o si no se siente cómodo de utilizar una computadora, puede llamar a la línea directa gratuita de EthicsPoint, que está disponible las 24 horas del día, los 365 días del año.

COMPLIANCE – Atis

OUR COMMITMENT

Open and honest
communications

OUR COMMITMENT

Open and honest
communications

OUR COMMITMENT

ATIS Group is an organization with strong values of responsibility and integrity. Our Code of Conduct provides general guidelines for conducting business with the highest ethical standards.

ATIS Group is committed to providing an environment where open and honest communication is the expectation, not the exception.

We want our employees, clients, and suppliers to feel comfortable reporting any perceived violations of policies or standards.

If you prefer to make anonymous and confidential reports, we encourage you to use this site, managed by an external provider, EthicsPoint, to submit reports about misconduct, violations of our Code of Conduct, as well as to seek guidance on policies and procedures and provide suggestions and positive feedback. The information you provide will be sent to EthicsPoint completely confidentially and anonymously if you choose. We guarantee that your comments will be heard. Please refer to the EthicsPoint FAQ for more information.

A report is
a demonstration
of trust

WE ADDRESS YOUR REPORT

Need to file a complaint?

If you need to file a complaint, you can do so as follows:

1 Select the "File a Complaint" link at the top of this webpage. Alternatively, choose the country you are in:

2 After completing your complaint, you will be assigned a unique code known as a "complaint key.

3 Write down your complaint key and password and keep them in a safe place.

4 After 5 to 6 business days, use your complaint key and password to check for any comments or questions regarding your complaint.

5 EthicsPoint is not a 911 or emergency service.

6 Do not use this site to report incidents that pose an immediate threat to life or property.

7 Complaints submitted through this service may not receive an immediate response.

8 If you need emergency assistance, contact your local authorities.

THE INFORMATION YOU PROVIDE WILL BE SENT TO US BY ETHICSPOINT COMPLETELY CONFIDENTIALLY AND ANONYMOUSLY, SHOULD YOU CHOOSE TO DO SO.

TRACKING A COMPLAINT

The Process for Reporting an Incident via NAVEX Whistleblower Solutions:

“There’s something wrong. I need to say something.”

Whether you are checking a policy, making an inquiry, or reporting a concern, everything is important. Whistleblowers choose their preferred channel, complete a simple form available in their local language, and can opt for anonymity if desired.

Sending an alert.

Reports trigger an immediate notification to the assigned case manager, who starts the investigation. The whistleblower receives updates when there is a response.

Confidential conversations to gather more details.

To thoroughly address the report, whistleblowers may be asked to provide additional details. Our confidential chat feature offers a secure way to continue the dialogue with the case manager, even if the report is made anonymously.

The investigation continues.

As the case manager progresses with the investigation, they communicate with relevant individuals within the organization to determine the best course of action. Automated alerts keep both the whistleblower and the case manager informed about deadlines and progress.

Completion of actions and investigation.

The case manager sends a final update to inform the whistleblower about the actions taken and to confirm that the case has been closed.

FREQUENTLY ASKED QUESTIONS

ABOUT ETHICSPOINT

What is EthicsPoint?

EthicsPoint is a comprehensive and confidential reporting tool designed to assist management and employees in working together to combat fraud, abuse, and other misconduct while fostering a positive work environment.

Why do we need a system like EthicsPoint?

We believe that our employees are our most important asset. By creating open channels of communication, we can foster a positive work environment and maximize productivity. An effective reporting system will enhance our efforts to promote a culture of integrity and ethical decision-making.

Reporting General Information

Can I report incidents via the internet or phone?

Yes. With EthicsPoint, you can report confidential and anonymous concerns either by phone or online.
Personal details will not be required.

What types of situations should I report?

EthicsPoint is designed for employees to report any violations outlined in our Code of Conduct or other irregularities they are aware of.

If I see a violation, shouldn’t I just report it to my manager, security, or HR at ATIS and let them handle it?

When you observe behavior that you believe violates our Code of Conduct, we expect you to report it. It is best to report any irregularities to your direct manager or another member of the ATIS administrative team. However, we recognize that there may be circumstances where you might not feel comfortable reporting the issue this way. For such situations, we provide the EthicsPoint tool. We prefer that you make anonymous reports rather than keeping the information to yourself.

Why should I report what I know? What do I gain from it?

We all have the right to work in a positive environment, and this right carries the responsibility to act ethically and to alert the relevant parties if someone is not behaving appropriately. By cooperating, we can maintain a healthy and productive environment. Corporate misconduct can threaten the survival of the entire company.

Does management really want me to report issues?

Absolutely. In fact, we need you to report them. You know what is happening in our company, both the good and the bad. You may have initial knowledge of activities that could be concerning. Your report can help minimize the potential negative impact on the company and our staff. Additionally, providing positive feedback can help identify issues that can improve corporate culture and performance.

Where do these reports go? Who has access to them?

Reports are sent directly to the secure EthicsPoint server to prevent any potential security breaches. EthicsPoint makes these reports available only to a specific group of people within ATIS's Compliance Team, who are responsible for evaluating the report based on the type of violation. Each of these report recipients has been trained to maintain extreme confidentiality.

Isn't this system just an example of being monitored?

The EthicsPoint system is intended to be a positive aspect of our overall philosophy and helps ensure a safe, secure, and ethical workplace. We encourage you to seek guidance on ethical dilemmas, provide positive suggestions, or report irregularities. Effective communication is crucial in today's workplace, and this is a great tool to enhance that communication. We have carefully chosen the best reporting tool to meet our compliance obligations while maintaining a positive reporting environment.

SECURITY AND CONFIDENTIALITY OF REPORTS

I understand that any report I make from a company computer generates a record on the server showing each website my personal computer connects to. Won't that record identify me as the person who made the report?

EthicsPoint does not generate or maintain any internal connection logs with IP addresses, so there is no information linking your personal computer to EthicsPoint. In fact, EthicsPoint has a contractual commitment not to ascertain the identity of the reporter. If you are uncomfortable using your work computer to make reports, you have the option to use a computer outside of our work environment (such as one at a café, a friend's house, etc.) via the secure EthicsPoint website or call 844-222-1727. Many people choose this option, as EthicsPoint data shows that less than 12% of reports are made during working hours.

Can I make a report from my home and still remain anonymous?

Reports made from your home, a neighbor's computer, or any internet portal will remain secure and anonymous. An internet portal never identifies a visitor by username, and the EthicsPoint system masks IP addresses, ensuring complete anonymity. Additionally, EthicsPoint has a contractual commitment not to discover the identity of reporters.

I am concerned that the information I provide to EthicsPoint could end up revealing my identity. How can you ensure this won't happen?

We want to hear from you, so the EthicsPoint system is designed to protect your anonymity. However, if you wish to remain anonymous, you need to ensure that the content of your report does not accidentally reveal your identity. For example: “From my cubicle, next to John Doe…” or “In my 33 years…”

Is the toll-free phone line also confidential and anonymous?

Yes. You will be asked to provide the same information as you would in an internet report, and an interviewer will enter your responses into the EthicsPoint website. During the transfer, the same security and confidentiality measures apply to those reports.

What if I want to be identified with my report?

If you prefer, there is a section in the report for you to identify yourself.

TIPS AND BEST PRACTICES

I know of some people who are involved in unethical behavior, but it doesn't affect me. Why should I bother reporting it?

Our company aims to promote ethical behavior. Any unethical conduct, at any level, ultimately affects the company and all employees, including you. Just think of recent corporate scandals to see the disastrous effects that an apparently harmless ethical lapse can have on a company that would otherwise be healthy. So, if you know of any incidents of misconduct or ethical violations, consider it your own responsibility, as well as to your coworkers, to report it.

I’m not sure if what I observed or heard was a violation of company policy or if it involved unethical conduct, but it didn’t seem right. What should I do?

File a report. EthicsPoint can help you craft and file your report so that it is properly understood. We prefer that you report a situation that turns out to be harmless rather than leaving a potential unethical behavior unverified because you weren’t sure.

What if my boss or other managers are involved in a violation? Wouldn’t they receive the report and start a cover-up?

The EthicsPoint system and the distribution of reports are designed so that implicated parties are not informed or have access to reports in which they are mentioned.

What if I remember something important about the incident after I have filed the report? Or, what if the company needs to ask me more questions about my report?

When you file a report on the EthicsPoint website or through an EthicsPoint call center, you will receive a unique username and be asked to create a password. You can return to the EthicsPoint system via the internet or by phone to access the original report to add details or answer questions posed by a company representative, and to provide information that may help resolve outstanding issues. We strongly encourage you to return to the site within the specified timeframe to respond to company questions. You and the company have just started an “anonymous dialogue,” where situations are not only identified but can be resolved, no matter how complex.

Are these follow-up reports as secure as the initial one?

All correspondence from EthicsPoint is maintained with the same strict confidentiality as the initial report, continuing with the coverage of anonymity.

Can I file reports even if I don't have internet access?

You can file a report to EthicsPoint from any computer with internet access. You can file reports from home. If you do not have access or do not feel comfortable using a computer, you can call the EthicsPoint toll-free hotline, which is available 24/7, 365 days a year.

OUR COMMITMENT

Our code of conduct
is your resource to
make it happen

An important part of ATIS's value depends on its good reputation. The reputation of ATIS is something we must not jeopardize under any circumstances.

Ethical and compliance issues can be complex, and sometimes it’s hard to know what to do.

We want you to have the information you need to do the right thing in the right way at work every day.

Our Code of Conduct is designed to guide you to the policies and people who can help you. We are here to continue building the well-being of the team together.

OUR AUDITORS

As a leader in national and international regulatory frameworks, KPMG audits our operations annually, ensuring financial health, transparency, and credibility.

Auren provides peace of mind and security in the complex world of national and international tax regulations, allowing us to grow and thrive in a dynamic and evolving fiscal landscape.

PGK supports us with a range of quality services related to accounting audits and tax management, ensuring orderly processes and controls.

LEGAL COUNSEL

Our technical and legal framework

A leading law firm that provides us with legal advice and guidance on daily business operations. They assist with legal audits, regulatory matters, contracts, and more for Argentina related matters.

A law firm that advises and guides us on legal matters related to our daily operations. They conduct legal audits, provide regulatory advice, and assist with contracts and other legal concerns in Paraguay.

A firm of lawyers and accountants offering comprehensive support in both accounting and legal aspects. They provide robust assistance in contractual, corporate, and regulatory issues, as well as in the management of daily company operations in Uruguay.

OUR COMMITMENT

Open and honest communications

OUR COMMITMENT

Open and honest communications

OUR COMMITMENT

Our code of conduct is your resource to make it happen

Open and honest
communications

Open and honest
communications

Our code of conduct
is your resource to
make it happen